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Secrets costa rica10/31/2023 ![]() The shuttles run nonstop and they are a phone call away from your room or anyone at the resort will make sure one comes and picks you up if you're down by the pools or beach. trust us, you need to use them at this resort) Jeffrey was great and always quick to pick us up. As for drivers of the shuttles (which were oversized golf carts. Alexis was also great in that same bar area. By the end of the trip he was a welcoming face we were sad to have to say goodbye to. Henry is one of the pool bartenders and he had our names and drinks down after the first few days. So for those 2 main reasons alone, the Preferred Club is worth it in our eyes, The entire staff was so welcoming and friendly we have never experienced anything quite like it in our travels previously. A true professional but also with a great personality and really makes you feel welcome. We had read his name in reviews before and now we see why he is so talked about. The main bartender (Cesar) was absolutely incredible and one of our favorite people from the resort. Also, the Preferred club came with a special bar that we used daily. This was nice to not have to worry about finding chairs and as a newly wed couple it was nice to see our "Mr and Mrs" cabana sign waiting for us many mornings by the pool. We used her and the Preferred Club to book Cabanas by the pool for many of the days. She had us download the WhatsApp and she was a text away with anything we needed. This status gave us an assistant (Danissa) who was so helpful for our entire stay. Preferred Club: We had read before this trip that not many people saw the value in the Preferred Club but we have to disagree. Added with the amazing view we had we have to say splurge on a plungle pool room if you can. The pool allowed us to enjoy room service (drinks and food) and be able to have some privacy away from the other 2 pools when we wanted. With the weather being hot and humid if we didn't have the plunge pool we would have not been able to sit outside long outside our room. I want to say maybe 10 ft long by 4 ft wide but it was essential for us to enjoy our balcony views. This rooms are located at the top in the 400's with amazing views of the water. To start, I wanted to note a few areas that I did not find much information on reading reviews before we left: Plunge Pool Room: We splurged on a plunge pool room and have to say it was worth every penny. One day removed from our honeymoon (July 5th-July 14th) we have to say this place is an absolute paradise. We booked this hotel for our honeymoon before it even opened as a Secrets last September and have been on Tripadvisor looking at reviews since to make sure we made a good decision. ![]() ![]() Plunge Pool Room: We splurged on a plunge pool room and have to say it was worth every penny. To start, I wanted to note a few areas that I did not find much information on reading reviews before we left:
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